Terms of service

Section 1 - Medical and Emergency Notice

The content, services, and holistic practices provided by Laci Silva—including the botanical information detailed on the website—are for educational and informational purposes only. Laci Silva is a trained postpartum doula and herbalist, not a licensed medical physician. The holistic health consultations, traditional bodywork, and custom herbal formulas offered are not intended to diagnose, treat, cure, or prevent any medical condition or disease. Always consult your physician, OB/GYN, or midwife before making dietary changes, beginning new holistic therapies, or using herbal supplements during pregnancy and postpartum recovery.

Section 2 - Not an Emergency Service

Matriarch Herbs does not replace a licensed healthcare professional. If you may be experiencing an emergency, call 911 or your local emergency number immediately. Do not use our contact forms or services for emergency assistance.

Section 3 - Herbal Products & FDA Disclaimer

Any custom herbal tinctures and botanical preparations formulated during your in-home care have not been evaluated by the Food and Drug Administration (FDA). Reliance on any information provided on this website is solely at your own risk.

Section 4 - No Guarantees of Outcome

While Matriarch Herbs utilizes traditional practices, holistic nutrition, and botanical remedies designed to support postpartum healing, every body is unique. We cannot guarantee specific health outcomes, milk supply increases, or recovery timelines. All services and products are provided without warranties of any kind, either express or implied.

Section 5 - Cancellations & Refunds

Herbal Products & Healing Foods: Due to health, safety, and hygiene regulations, all sales of custom botanical remedies, tinctures, teas, and prepared healing foods are final and non-refundable

Holistic Health Consultations: We request at least 24 hours' notice if you need to cancel or reschedule your holistic health consultation. Consultation fees are non-refundable once the assessment session has occurred and the custom herbal formulas have been formulated.

In-Home Postpartum Doula Care: Because we accept a limited number of clients per month to ensure dedicated care, cancellations, deposits, and refunds for custom in-home doula packages are governed strictly by the individual Care Agreement signed prior to the start of your fourth-trimester care.

Section 6 - Intellectual Property Rights

The website and its entire contents, features, and functionality (including but not limited to all information, text, displays, images, and design) are owned by Matriarch Herbs and are protected by United States and international copyright and trademark laws. You must not reproduce, distribute, or create derivative works of any of the material on our website without prior written permission.

Section 7 - Limitation on Liability

To the fullest extent provided by law, in no event will Matriarch Herbs or Laci Silva be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the website, any content on the website, or any services or products obtained through the website, including any direct, indirect, special, incidental, or consequential damages. If you are a California resident, you waive California Civil Code Section 1542, which says: 'A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.’

Section 8 - Governing Law and Jurisdiction

All matters relating to the website, these Terms, and any dispute or claim arising therefrom shall be governed by and construed in accordance with the internal laws of the State of California.